T-Systems shapes the networked future of business and society and creates value for customers, employees and investors thanks to innovative ICT solutions.
T-Systems is a division of Deutsche Telekom. Using a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and global delivery capabilities, T-Systems serves companies in all industries; from the automotive industry to telecommunications, the financial sector, retail, services, media, energy and the manufacturing industry all the way to government agencies and the healthcare sector.
Approximately 47,600 employees worldwide use their industry expertise and ICT know-how to provide top-quality service.
As an IT Support Agent, you will be working in the International Service Desk team and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities.
Your main responsibilities will be:
-Provide excellent customer support
-Answering incoming customer calls and help clients with their IT technical issues
-Follow-up and solving IT incidents
-Escalate incidents to level 2 when it's unable to resolve the issue via ticketing tool
-Responding to incoming emails
-Ensuring that service quality levels, meet with the expectations of the company
We are looking for candidates with the following qualifications, experience and skills:
Qualifications
-Proficient level of Finnish AND Swedish
-Fluent level of English
Experience
-At least 6 months of experience in an IT related position (helpdesk, technical support etc.)
Skills
-High interest in IT environment
-Good understanding and problem solving skills
-Excellent communication skills
-Flexibility regarding working schedule
-Starting date, as soon as possible
-Competitive salary and salary increasing plan
-Life Insurance, private healthcare, discounts on GYM and many more.
-Relocation package for non-residents of Barcelona
-Contract: 6+6+permanent
-Full-time job (40 hours/week)
-Working schedule: from Monday to Friday between 07.00AM-15.00PM
-Training provided
-International working environment and well connected workplace
-The opportunity to be a part of a new huge project with many career opportunities
- Possibility to move to other Deutsche Telekom office around the world after 15 months
