Our client company is providing consulting and outsourcing services using strategy, digital, technology and operations capabilities.
As a Senior Associate you will be responsible for the maintenance of quality and service standards of Warranty Claims processing team in support of the contracted Service level Agreement.
We are looking people with Polish, German, French, Italian, Chinese or Portuguese plus English
Operational Responsibilities
- Implement practices to improve operational efficiencies
- Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities
- Conduct and review monthly reporting
- Verification and analysis of warranty claims based on available external resources (e.g. DTAC, parts catalogs, sales information)
- Documenting and adding comments
People Management Responsibilities
- Good team player
- Coach rest of the team on quality aspects or new learning when required
Required skills:
- Automobile or Mechanical Graduation with 2 - 4 years of relevant experience
- Strong Verbal and written communication in Polish, German, French, Italian, Chinese or Portuguese
- Strong written communication in English
- Interpersonal skills to deal with suppliers, warranty engineers, etc
- Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim
- Expert level capability in use of desktop software (MS Office Suite, with focus on Excel)
- Organized, timely, pro-active and highly productive
- Strong written communication in English
- Attention to detail and ability to multi-task
Preferred:
- Experience in Warranty
- Experience with suppliers and strategic sourcing
- Mechanical knowledge of automobile and machinery
-Competitive salary.
- Multicultural environment.
