Our client is a worldwide multinational company and currently has over 225 million monthly customers. Across all platforms, it has now more than 100 million daily users. The company offers more than 160 exclusive products in 14 languages through, on mobile and tablets, and on Facebook.
As a Customer Service Agent you will be working in a newly built team. You will have the following responsibilities:
-Effectively assist customers via different modes of contacts inbound and outbound
-To maintain high levels of productivity and quality standards following set guidelines
-To adhere to standard operating practices and follow compliance guidelines
-To contribute to process improvement
-To keep yourself up to date and consistent in terms of process knowledge
-To maintain high levels of engagement
-To collect feedback/suggestions from players and report/escalate frequently to your line manager
-Make outbound calls in various scenarios and for various reasons
-Forum monitoring
We are looking for a person who has the following skills and abilities:
LANGUAGES REQUIRED:
-Portuguese at a native or proficient level.
-German at a native or proficient level.
-French at a native or proficient level.
-Italian at a native or proficient level.
-Dutch at a native or proficient level.
-Finnish at a native or proficient level.
-Norwegian at a native or proficient level.
-Japanese at a native or proficient level.
-Russian a native or proficient level.
* For all the positions Excellent English.
Experience
-2 years of experience in a Customer Service Environment
-Outbound calling sales/telemarketing experience
-Forum monitoring experience is desired
-Account management experience is desired
Technical Skills
-Average speed of 65 to 80 typed words per minute
-Demonstrable analytical skills
Soft Skills
-Intellectual dexterity
-Strong customer orientation
-Excellent communication and interpersonal skills
-Demonstrate passion for customer service
-High integrity
- Being passionate about games and able to work in a flexible and fluid environment where the job will evolve over time
-Able to work in a team environment with maturity
-A curious and fast learner
-Competitive salary
-Social benefits package
-Young and dynamic work environment within a multinational environment
