Our client is a leading multinational company within the tourism and hospitality industry based in Barcelona.
As a Customer Service Specialist you will be responsible for providing personalized assistance to your clients. You will have the following responsibilities:
- Answering inquiries and handling pre and post reservations through phone and e-mail, while accurately communicating hotel rates.
- Modify, change and cancel existing reservations
- Handling outbound calls to arrange special requests
- Maintaining a friendly, courteous and professional relationship with customers at all times in order to match their requirements
- Ensuring the complete reservation cycle of all customers regarding requests, complaints or solving problems professionally, efficiently and in a timely fashion.
We are looking for a person who has the following skills and abilities:
Qualifications
-Excellent level of German
-Fluent in English
-Experience in customer service or hospitality is desirable
Required Skills
- Exceptional communication skills;
- Exceptional commercial selling skills;
- Problem solving;
- Sense of responsibility;
- Independent and customer friendly.
- Genuine interest in the tourism/customer service industry
- Team Player
Our ideal candidate is:
- Available to work full-time (40 h/week)
- Available to attend a full-time (4 weeks) paid training
- In possession of a valid work-permit for Spain (if required).
- Starting date: as soon as possible
- Opportunity to be part of one of the leaders in the tourism and hospitality industry
- Competitive fixed salary + Performance based bonus + Language bonus
- Multicultural and international environment
- Paid training provided (1 month)
- Be part of a young and enthusiastic team
- Restaurant benefits: free meal at premises
- Social events each month: team building, challenges...
- 24 Holidays per year on a full time bases
- Convenient location within the city centre
