The company is one of the world’s leading research-focused healthcare groups. It’s is seeking people who have the goal to learn, grow and develop professional career within the company.
You will provide support to the users of our instruments and reagent systems which are used in clinical histology, cytology and drug discovery laboratories being proactive and solution-oriented in troubleshooting.
Considering this, you will be responsible for:
- Giving technical support to our customers and employees.
- Management and follow up of the specific open issues for each customer in coordination with the sales force.
- Document and register every step decided in each technical incidence.
- Update the technical information about each instrument in the database
- You have completed your degree in Natural Sciences (Biology, Biotechnology, Chemistry).
- You are bilingual both in Spanish and Italian.
- Your English Level is advanced.
- You are a strong team player and enjoy to manage a variety of tasks simultaneously to support the day to day running of the business.
- You enjoy working for an international environment.
- Gained 2-3 years of experience in a similar position in a Call Center will be valued.
- Knowledge of SAP, clarify, and VoIP call center solutions would be valued.
- Competitive salary
- Social benefits
- Permanent contract
- Immediate incorporation
