Job description

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Service Desk Agent with excellent level of German

Ubicación: Barcelona

Departamento: Candidatos


T-Systems shapes the networked future of business and society and creates value for customers, employees and investors thanks to innovative ICT solutions.

T-Systems is a division of Deutsche Telekom. Using a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and global delivery capabilities, T-Systems serves companies in all industries; from the automotive industry to telecommunications, the financial sector, retail, services, media, energy and the manufacturing industry all the way to government agencies and the healthcare sector.
Approximately 47,600 employees worldwide use their industry expertise and ICT know-how to provide top-quality service.


As a first level Service Desk Agent, you will be working in the International Service Desk and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities.

Your main responsibilities will be:

-Provide Excellent Customer Support
-Answering incoming customer calls and help clients with their IT technical issues
-Follow up and solving IT incidents
-Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
-User Management
-Responding to incoming emails
-Ensuring that service quality levels fully meet expectations


We are looking for candidates with the following skills, qualifications and experience:


-Excellent Level of German
-Excellent English


-Experience in Customer Service environment
-Experience in helpdesk or Technical support


-Advanced IT skills
-Excellent trouble shooting skills
-Excellent Communication skills
-Flexibility regarding work schedule


-Contract: 4+8+permanent
-Competitive salary (depending on experience) and salary increasing plan.
-Life Insurance
-Full-time job
-Starting date as soon as possible.
-Discounts on gym, private healthcare and more.
-International Work Environment and Well Connected Workplace
-Training Provided
-The opportunity to be a part of a new huge project with many career opportunities


Irene Martinez
(+34) 93 231 00 00 (#015)


Irene Martinez
(+34) 93 231 00 00 (#015)

Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.

Placement agency Nº 9900000357
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