King is a worldwide leader in cross-platform, bite-sized games on mobile, Facebook and the web. King created Candy Crush Saga, one of the most popular and highest grossing mobile apps across the globe and Facebook’s #1 app. King currently has over 225 million monthly players generating over 30 billion game plays per month across mobile, Facebook and the website. Across all platforms, King now has more than 100 million daily players. The company offers more than 160 exclusive games in 14 languages through, on mobile and tablets, and on Facebook.
As a Social Media Agent you will be working in a newly built team. You will have the following responsibilities:
-Effectively assist customers via different modes of contacts inbound and outbound
-To maintain high levels of productivity and quality standards following set guidelines
-To adhere to standard operating practices and follow compliance guidelines
-To contribute to process improvement
-To keep yourself up to date and consistent in terms of process knowledge
-To maintain high levels of engagement
-To collect feedback/suggestions from players and report/escalate frequently to your line manager
-Make outbound calls in various scenarios and for various reasons
-Forum monitoring
We are looking for a person who has the following skills and abilities:
Languages
-Native level of German
-Excellent Level of English
Experience
-Experience in a Customer Service/Socail Media
-Forum monitoring experience is desired
-Account management experience is desired
Technical Skills
-Average speed of 30 to 60 typed words per minute
-Demonstrable analytical skills
Soft Skills
-Excellent communication and interpersonal skills
-Demonstrate passion for customer service
-Competitive salary
-Social benefits package
-Young and dynamic work environment within a multinational environment
