Deutsche Telekom and its division T-Systems shape the networked future of business and society and creates value for customers, employees and investors thanks to innovative ICT solutions.
T-Systems is using a global infrastructure of data centers and networks, T-Systems operates information and communication technology (ICT) systems for multinational corporations and public sector institutions. With offices in over 20 countries and global delivery capabilities, T-Systems serves companies in all industries; from the automotive industry to telecommunications, the financial sector, retail, services, media, energy and the manufacturing industry all the way to government agencies and the healthcare sector.
Approximately 47,600 employees worldwide use their industry expertise and ICT know-how to provide top-quality service.
As an IT Support Agent, you will be working in the International Service Desk team and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exciting career opportunities. You will be part of an International team of 17 nationalities.
Your main responsibilities will be:
-Provide excellent customer support
-Answer incoming customer calls and help clients with their IT technical issues
-Follow-up and solve 1st level of IT incidents
-Escalate incidents to level 2 when it's unable to resolve the issue via ticketing tool
-Respond to incoming emails
-Ensure that service quality levels meet the expectations of the company
We are looking for candidates with the following qualifications, experience and skills:
Qualifications
-Excellent level of French and English
Experience
-At least 6 months of experience in an IT-related position (helpdesk, technical support, etc.)
Skills
-High interest in IT environment
-Empathy and problem-solving skills
-Excellent communication skills
-Start date as soon as possible
-Working schedule Monday to Friday, from 6.00h to 12.30h
-Contract: 6+6+permanent
-Competitive salary
-Extended social benefits
-Life Insurance, private healthcare, discounts on GYM and many more
-Relocation package for non-residents of Barcelona
-Training provided
-International working environment and well-connected workplace
-Opportunity to be a part of a new huge project with many career opportunities
-The opportunity to apply for any position within Deutsche Telekom around the world after 15 months
