Our client is a leading multinational online reservations company based in Amsterdam.
As a Customer Service Executive, you will be working in the Customer Service division and reporting the team manager. Your objective will be handling pre- and post booking inquiries.
Your main responsibilities:
-Handle pre and post reservation inquiries by phone, e-mail and fax
-Modify, change and/or cancel existing reservations
-Processing travelling reservations via telephone
-Handling outbound calls to arrange special requests
-Relationship management
-Manage relationships by providing high levels of customer service and account management support.
-Ensuring the complete reservations cycle and supporting all issues
Qualifications:
-Excellent level of Czech
-Fluent in English
-Experienced with internet and travel industry
Skills:
-Exceptional communication skills;
-Exceptional commercial selling skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.
Other:
-Available to work full-time (40 h/week) and flexible in work schedule
-Available to attend a full-time paid training
-In possession of a valid work-permit for the Netherlands (if required).
-A gross salary of EUR 2079€ (1925€ base plus 8% holiday money),- based on 40 hours
-A guaranteed 5% salary increase after the first 6 months, and another 5% increase after a full year;
-Full-time (5 weeks) paid training;
-Work schedule 4-6 weeks in advance;
-International working environment;
-Convenient office location in the center of Amsterdam;
-26 holidays per year on full time basis;
-Quarterly Bonus Plan 12% of your salary, based on set targets;
-20% Premium pay for hours worked after 7pm;
-60% Premium pay for hours worked before 7pm on the Weekend;
-80% Premium pay for hours worked after 7pm on the Weekend;
-Travel allowance;
-Catered lunch.
