Field Service Engineer
Agilent is the premier laboratory partner for a better world. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Delivers technical expertise for solution implementation to customer based on Agilent products and services. Is focused during various phases of the sales process including requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning, and implementation/execution, generally allocated by project and engineering services. Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products and services (at the system/solutions level) into customer’s environment. Ensures the product functions per specifications. Also ensures our system solution platform is functioning properly at the customer site. May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.
Pre-Sales Application Engineering: Assists the field organization to meet or exceed sales quota, through the provision of technical expertise. May be client or product oriented. Contributes to sales account planning. Participates actively in the sales process from deal qualification to deal closure. Owns the deal’s technical closure. Is knowledgeable of competition and able to identify lockout specification (identify Agilent's competitive advantage over competition). Analyzes customer requirements and recommends appropriate solution. Is responsible for demos. Acts as the customer voice to influence future product design that meets customer needs. May also contribute to post-sales activities.
•Determines and develops approaches to system/application engineering service assignments
•Leads projects requiring coordination with other functions, customers, third parties
•Solves a broad range of problems of varying scope and complexity
Bachelors or Master Degree or University Degree or equivalent in Engineer
Minimum of 4 years relevant experience, with typically 5 to 8 years
High level of English (Written and Verbal)
Full time job Mon-Fri
The possibility to join a dynamic, international and multicultural environment.
93.231.00.00 ext 313
93.231.00.00 ext 313
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