B2B Dutch Manager


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Our client is a leader within the hospitality industry. The company is specialised in the e-commerce sector and has a defined presence having established solid business relationships across the European market.

Under the direction of the Director of Operations and SSC Director, as Customer Service Manager, you will manage the current B2B customer service Dutch team.

Your main responsibilities are:

- Building and managing the current B2B team in order to ensure required service levels and cost efficiency.
- Define and refine our B2B strategy in order ensure our customers continued happiness.
- Implement change and develop innovative processes and technologies to service customers on the platform of their choice.
- To overcome geographic and cultural distances to drive cross-functional initiatives and ensure compliance with business policies.
- Deal with the complexity of multiple lines of business and regions.
- Setting up objectives for your team and following up their achievements, using dashboards designed by you or centrally.
- Manage the productivity and satisfaction of our current and potential clients.
-Client retention and satisfaction through the desired service level.
-Reduction of costs.
-Increase in productivity

- Proven experience in managing B2C/B2B customer service Teams.
- Effective Customer service management skills (communication and leadership).
- Expertise in troubleshooting and analysis.
- Demonstrated experience in gathering, anticipating meeting market needs.
- The individual will bring extensive background in channel management of medium to large-scale, customer/partner-facing Web social platforms.
- Experience managing non-personal social media accounts like Chat, Forums, Twitter, Facebook, YouTube, LinkedIn, Google+, etc.
- Extensive knowledge using social media analytics tools and the ability to tweak social strategies based on findings.
- He/she will bring a combination of technical knowledge, creativity business acumen.
- Experience presenting to executive leadership handling sensitive customer escalations.
- Quick-thinker and doer. Results-oriented. Team player.
- Charismatic, motivating
- Responsible and highly organised
- Technologically savvy, self-starter, adaptable.
- Analytical.
- Goals and results oriented.
- Strong Interpersonal skills.

We offer:

- Competitive Salary
- Permanent Contract
- Multicultural environment
- Career progression withing the company


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