Our client is a leader within the hospitality industry. The company is specialised in the e-commerce sector and has a defined presence having established solid business relationships across the European market.
* Provide premier customer service focusing on the end-user at all times.
* Be responsive to ticketed customer service requests, as well as, business needs.
* Support Windows 10, Mac OS X, iPads, and mobile phones including iPhones and Android phones.
* Support enterprise level video conferencing including Cisco and BlueJeans technology.
* Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook Web App, Mac Mail, and Thunderbird.
* Support our google enterprise apps instance
* Configure and support network printers for OS X and Windows.
* Support end-user’s VPN and two-factor authentication configuration.
* Consistently update the ticketing system, ensuring proper documentation of tasks completed and status updates
* Documentation of all work effort
* Create and update our Knowledge Base articles
* Be capable of working individually and as part of a team.
* Proactively address new and emerging problems.
* Management and assignment of IT related inventory.
* 2 - 5 years experience working in IT support.
* Experience working in a Incident Management ticketing system.
* Experience supporting both Windows and Apple computers as well as mobile devices.
* Desire to go above and beyond at all times to serve our customers and meet our deadlines.
* The ability to remain calm in stressful situations and adapt quickly to change.
* The ability to work independently and with limited supervision while maintaining excellent communication with fellow team members.
* Exceptional time management capability to handle multiple projects and priorities in a deadline-driven environment.
* Self-motivated and eager to learn new skills.
* Flexible and open to change, adapts well to a fast-paced, ever-changing environment.
* Able to complete projects both supervised and unsupervised. Responsible for quality work while meeting deadlines.
* Constantly self-aware and looking for opportunities to improve both personal and team processes.
-Salario competitivo
-Contrato de Obra y Servicio (6 meses + renovable)
-Incorporación inmediata
-Ambiente de trabajo internacional
-Horarios normales de trabajo (09:00-18:00)
