Customer Success Manager - Spanish Native

As a Post Sales Account Manager you will be responsible of:

- Track the sending of documentation between client and owner.
- Track the expiration of customer payments.
- Attend the extra requests of the client after the confirmation of the reservation.
- Answer the calls of the post sales service.
- Receive, manage and solve the complain by the client.
- Contribute ideas and / or improvement to the processes of post sales service management.
- Management of 2 people team in high season.

Requirements

Minimum 3 years in a similar position of post sales customer service, experience and commercial knowledge of the industry in which Nautal operates in (E-commerce or Nautical industry).
Spanish native.
Good level of English. Other languages are valuable.
Ideal people with studies in Law / Human Resources / Economics / Psychology.
Resolute person: immediacy in finding solutions.
Positive attitude and used to working under pressure
Good communication to the client, know how to transmit security to the client.
Good capacity for teamwork: interaction with other departments is important.

Offer

- Indefinite contract, with two months of trial period.
- Salary: 21.000 - 23.000.

- Being part of a fast-growth start-up with a lot of potential, a job full of challenges and professional growth.
- Offices in front of the beach, with views to it.

- Social benefits (such as fresh fruit some days, beers on Fridays, networking some days with our ships, the best coffee machine in the world,...)
- Young, international and talented team that.