Our client, Swarovski, is a leading jewelry retailer with more than 5000 points of purchase in more than 150 countries and with offices in Barcelona.
As a Business Operations EMEA Trainee your main responsibilities will be:
-Daily coordination of the European platforms
-Active participation in Regional projects
-Identify and develop opportunities to improve service to the end consumer
-Ensure consistent follow up of consumer issues and complaints affecting the business within defined response times and in accordance with central and local policies
-First escalation point for consumer service department
-Ensure all processes and procedures are mapped and applied accordingly
-Carry out training of systems and procedures for the consumer service and make recommendations for personal development training
-Problem solving for all and any type of consumer service queries
-Coordination of special tasks as necessary
We are looking for a person with the following qualifications, experience and skills:
Qualifications:
-Bachelor degree in Business Administration, Economics, International Business, Industrial Engineering or related fields.
-Master studies are a plus
-Native or very high level of English and Spanish (C1-C2)
-French is a plus (B2-C1)
-It is necessary to sign an internship agreement with the university.
Experience:
-Previous experience as an intern in Operations' Department or as Project Manager is a plus
Skills
-Excellent written and verbal communication skills
-Excellent MS Office skills
-Skills in relationship project management
-Customer orientation
-Planning organization
Internship agreement with the University or Business School
Full time
Competitive salary
6 month duration
