Service Manager

As a Service Manager, your objective will be ensuring that team capabilities and the operational process are adequate for the provision of the service, and that operational service levels are achieved in agreement with customer requirements.

Your main responsibilities:

-Become the trusted representatives of the customer and support organisations, to ensure that the company is capable of delivering the highest quality of services
-Comfortably and constantly meet and exceed expectation
-Demonstrate understanding of the industry and also of client’s specific industry and their challenges
-Trend analyses and management of actions
-Product (technology): SD-WAN; VPN; IP Networking; Hybris Cloud; Managed Hosting; Managed services
-Service reporting, escalation handling
-Support the Sales team and customers

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-IT related degree or equivalent experience
-ITIL expert
-Technical background

Experience

-Experience in Service Management to Managed Hosting and Network customers
-Experience in a customer service environment ideally within IT/Technology industry

Skills

-Flexible approach
-Significant experience within an IT managed service environment
-ITIL based Service Management in a business to business service environment
-Ability to present to all level of clients internally and externally
-Ability to coordinate others and negotiate to achieve the desired results
-Good English Level

Soft Skills

-Exceptional communication skills, with the ability to adapt to address executive, business and technical
audiences.
-Ability to develop and build relationships
-Strong interpersonal, communication, organisation and follow-through skills
-Project Management knowledge will be appreciated.
-Ability to adapt and influence in a rapidly changing environment
-Good customer relationship management

Offer:

-Taking part of international projects
-Competitive salary
-Interesting social benefit package