Job description


VIP Customer Service Specialist with a Native level of Russian

Ubicación: Barcelona

Departamento: Native Speakers


Our client is a multinational company leader in the entertainment sector.


As a Customer Service Agent you will be working in a newly built team. You will have the following responsibilities:

-Effectively assist customers via different modes of contacts inbound and outbound
-To maintain high levels of productivity and quality standards following set guidelines
-To adhere to standard operating practices and follow compliance guidelines
-To contribute to process improvement
-To keep yourself up to date and consistent in terms of process knowledge
-To maintain high levels of engagement
-To collect feedback/suggestions from players and report/escalate frequently to your line manager
-Make outbound calls in various scenarios and for various reasons
-Forum monitoring


We are looking for a person who has the following skills and abilities:

-Native level of Russian
-Excellent English


-2 years of experience in a Customer Service Environment
-Outbound calling sales/telemarketing experience
-Forum monitoring experience is desired
-Account management experience is desired

Technical Skills

-Average speed of 45 typed words per minute
-Demonstrable analytical skills

Soft Skills

-Intellectual dexterity
-Strong customer orientation
-Excellent communication and interpersonal skills
-Demonstrate passion for customer service
-High integrity
- Being passionate about games and able to work in a flexible and fluid environment where the job will evolve over time
-Able to work in a team environment with maturity
-A curious and fast learner


-Competitive salary
-Social benefits package
-Permanent contract
-Starting date: ASAP
-Availability to work in rotative shifts (day/night/weekends/bank holidays)
-Young and dynamic work environment within a multinational environment
-Location: Barcelona city center


Tamas Lakics
(+34) 93 231 00 00 ext. 145


Tamas Lakics
(+34) 93 231 00 00 ext. 145

Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.

Placement agency Nº 9900000357
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