Our client is one of the leading companies in the oral reconstruction market.
The company offers one of the implant dentistry's most comprehensive lines of implants and abutments, augmented by a growing line of site preparation and regenerative products.
- Answer all incoming phone calls, giving technical information and/or placing orders into the computer system in order to meet the customer’s expectations.
- Respond to customer requests and resolve their issues by providing them with product and service information and serving as liaison between the customer and various departments in order to meet the customer’s demands.
- Enter all orders and warranty data into the systems, control stock and back orders and follow up on delivery. Process returned items in order to ensure the clients receive the needed items on time and ensure all processes meet the company’s policies.
- Set up new accounts, maintain records, and perform related administrative duties to ensure that all data is accurate.
- Coordinate the set up of consignment stocks and maintenance of it in order to ensure a high quality service.
- In the countries using Navision ( Benelux), research billing issues and misapplied payments, settle invoices against payments and credit notes, create credit notes and invoices and solve all general financial issues for clients in order to help the finance department
Secondary education
- 2 years working experience in a high-end Customer Service role
- Experience in working with operative systems
- Some knowledge of the dental industry is a plus
- Customer Service Oriented
- Team player
- Problem solver
- Fluent in local language
- General financial knowledge is a plus, in the countries using Navision (Nordic, Benelux)
- MS Office
- Dutch native and French if possible. English and Spanish – good command.
- Competitive salary;
- Opportunity to form part of a dynamic, energetic and highly motivated team
- Social benefits
