Our client is a big multinational chemical company with a European Shared Service Centre based in Barcelona. Apart from the financial transaction functions, this centre also houses all of European accounting and administrative functions
Job Description:
Main Responsibilities
Accountability for managing the administration of all customer related data.
Processing all Customer Master Data inputs and changes.
Handling all data entry requests and queries received.
Ensuring that service quality levels fully meet expectations.
Ensuring compliance with legal requirements.
Identifying and communicating gaps, queries, and errors.
Maintaining a high standard of customer service.
Supporting improvement programs
Supporting the implementation of the price increase programs.
Informing Supervisors of any issues or opportunities with existing customers, such as upcoming major contract renewals, etc.
Being the primary contact with the country based account management team
Key Skills
Excellent team player. Able to work well within the own team, as well as building strong relationships with all other internal and external stakeholders
Excellent communication and telephone skills.
Understanding of customer administration matters for different countries.
PC literate
SAP for data handling and reporting
Microsoft Outlook
Enthusiastic and easy to get on with
Strong customer focus.
Ability to work to global work procedures.
Languages
Fluent in English and Dutch
multinational environment
training
competitive salary
