As the world’s premier measurement company, Agilent Technologies works in close collaboration with engineers, scientists, and researchers around the globe to meet life sciences, chemical analysis, communications and electronics challenges of today and tomorrow. The company operates two primary businesses -- electronic and bio-analytical measurement. Agilent is committed to providing innovative measurement solutions that enable our customers and partners-- the leaders in their fields -- to deliver the products and services that make a measurable difference in the lives of people everywhere.
BCN SPECIFIC:
In Barcelona since 2001 and has about 500 employees. It is responsible for generating quotes for customer inquiries, order processing and order management.
International and young work environment, possibilities for growth.
Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Agilent trade customer and internal customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfilment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.
Discipline:
• Collections Provides administrative support in the collections process. Implements credit approval decisions on new accounts. Resolves, collects, and manages past due accounts and outstanding invoices. Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialised research projects and respond to inquiries. Interfaces with sales support, customer service and accounts receivable to reconcile accounts.
• Determines and develops approaches to administrative customer service assignments
• Responsible for customer service tasks which require planning and judgement
• Solves a broad range of customer service problems varying in scope and complexity
Russian Native with fluent level of English
• May require some higher education or specialized training/certification
• Typically minimum of 3 years relevant experience for entry to this level.
• Requires complete understanding of general and technical aspects of job.
Unlimited contract
Salary 21 000€ gross per year
Food allowance
Healthcare insurance
Bonus twice a year depending on the results of the company (UP TO 10%)
Gym Funding
