Our client is a multinational company focusing on high-growth markets in communications, electronics and life sciences. Recognized as an industry leader, it is first worldwide in the test and measurement market.
The company operates in two primary businesses: electronic and bio-analytical measurement.
The worldwide customer master database was installed in Barcelona in 2001 and counts 480 employees. It is responsible for generating quotes for customer inquiries, order processing and order management.
In this dynamic and proactive role as a collector, you will take care of customer relation management; investigate issues that occur after sales and clarifying mismatching payments with customers, accounting and business. It is important to maintain customer accounts and good documentation and to follow-up rigorously on payment reminders. Communication with our customers will happen mostly via telephone, email, and letters.
Your key objective will be to reduce the number of days our invoices are unpaid (days sales outstanding) and maintain the quality of the aging of invoices. As such, you will be driven to achieve a low percentage of overdue invoices in your client portfolio, the level of on-account payments, collections percentage, as well as asserting your influence on client payment behavior and while ensuring compliance with Agilent Policies, Guidelines, Business Conducts.
This is a critical job to the organization as your responsibility covers a portfolio of $4 million in receivables, covering approximately 250 customers. The quicker we get our invoice paid the healthier the organization is. You contribution has a direct impact on our business performance.
To be successful in this job you should have a Bachelor Degree in Business Administration, Economy or similar with good Microsoft office skills especially excel.
Experience working in the Brazilian market is preferred together with an international background. You should feel comfortable talking to customers, working in a finance environment with an emphasis on quality and innovation. You should have good problem solving and teamwork skills.
Experience in customer service is needed; any experience in credit collections is positively valued. The candidate should be ready to go the extra mile, able to deal with occasional stress and take on additional responsibilities.
The language requirements for this position are Portuguese native, and English. . Any other languages are a plus.
Agilent Technologies is a $4 billion premier measurement company with 11,000 employees across the globe. When measurement matters, engineers, scientists, businesses and governments turn to Agilent. From food safety to analysis for genome therapies, Agilent’s products provide the measurements that make our world safer, more productive, healthier and more enjoyable.
Working hours: 11:00am to 8:00pm
temporary contract: 23-30 months
The location for this position is: WORLD TRADE CENTER.
