Job description


Service Desk Support Analyst

Ubicación: Lisboa

Departamento: Native Speakers


Our client is a leading global information and technology services company providing clients in the healthcare industry with end-to-end solutions to measure and improve their performance.


- In charge of technical assistance services and provides a first line support service;
- Register the calls in the Help Desk Management tool according to the agreed procedures;
- Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
- Answer customers’ calls, collect inquiries, analyze users’ requirements and provide telephone/email/network based support to the customers;
- Report the customers’ problems to the relevant department, identifies and communicate the solution to the customer;
- Involve the company’s technical assistance resources for a customer service visit when a remote solution is not possible;
- Alert the Help Desk Supervisor or Help Desk Manager in case of issue;
- Update and complete the help desk knowledge database;
- Follow up the incidents until their resolution or their closing;
- Keep himself updated on the company products;
- Act as a reference for his colleagues;
- Share the information with the other team members and the management;
- Contribute to the integration of new colleagues (training, monitoring) (reserved for the Senior Help Desk Operator);
- Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator).


Native level of Danish
Excellent level of English
Good Microsoft Office skills


Permanent Contract
Full time - Monday to Friday
Competitive Salary
Health Insurance
Life Insurance
5% annual bonus on performance
Food Allowance
Bus – Shuttle Service to and from work


Mario Povoa
T: (+351) 211 450 153


Mario Povoa
T: (+351) 211 450 153

Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.

Placement agency Nº 9900000357
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