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Job description

 
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Customer Service Executive with Native Level of German (weekend shift)


Ubicación: London, United Kingdom

Departamento: Native Speakers

Organización

Our client is the market leading online hotel reservation service in the world and they provide a culture that is open, innovative and performance orientated. Their scale and scope, commitment to people, and high standards of integrity make them a great place to work.

Empleo

As a Customer Service Executive you will be working 39/40 hours per week and will be responsible for handling pre- and post reservation inquiries. You will also be an intermediary between guests and the hotel.

Main Responsibilities:

-Handle pre and post reservation inquiries by phone, e-mail and fax;
-Modify, change and/or cancel existing reservations;
-Outbound calls to hotels/guests to arrangement special requests;
-Liaison between guest and hotel to resolve complaints;
-Support relationships with hotels by providing high levels of customer service and account management support.

Requisitos

Required Skills

-Excellent communication and business skills;
-Problem solving;
-Sense of responsibility;
-Independent and customer friendly.

Our ideal candidate is:

-Fluent in both written and spoken English and German;
-Experienced with internet and hotel industry;
-Available to work Late shift
-Available to attend a full-time paid training;
-In possession of a valid work-documents for UK (valid work permit in the UK).

Oferta

The starting date of this position will be the 3rd of October.

Available shift: Weekend Late, starting hours between 13.30-15.30 pm, all weekends + 3 weekdays

Offer:

-18.600 pounds base entry salary
-5% increase on base salary after 6 months, 5% increase after another 6 months
-Premium pay, 20-80% depending on the hours worked
-Quarterly bonus based on targets
-Free lunch or dinner
-International work environment in the city centre

Información

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 153)

Solicitud

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 (ext. 153)



Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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