MyTSP

Job description

 

Customer Service Representative with French


Ubicación: Madrid

Departamento: Native Speakers

Organización

HomeAway, company leader in the travel industry

Empleo

As a Customer Service Representative with French, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients.

This vacancy has two different positions:

-Full time 40h: Night shift (11.00 pm to 8.00 am) (2 days off a week)
-Part time 31h: 5h shift (18.00 pm to 23.00) and weekends 9 hours shift on the morning/afternoon or afternoon/evening (2 days off a week)

You will be responsible for:

-Understand customers’ needs through excellent questioning skills
-Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time
-Position relevant products or services to our customers
-Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business
-Provide ideas to improve our customer experience

Requisitos

We are looking for a person with the following qualifications, experience and skills:

Qualifications

-Fluent in French in addition to Spanish or English (Spoken and written)

Experience

-One or more year of customer service experience (in contact centers preferred but not essential)

Skills

-High standards of computer literacy and keyboarding skills
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.)

Sofskills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Strong verbal and written communication skills
-Professionalism and team work
-Maintain calmness under pressure



Oferta

-Attractive salary
-Full permanent positon
-International environment


Información

Alice Maffeis
amaffeis@talentsearchpeople.com
(+34) 91 590 04 31 (ext. 117)

Solicitud

Alice Maffeis
amaffeis@talentsearchpeople.com
(+34) 91 590 04 31 (ext. 117)



Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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