MyTSP

Ofertas de empleo


Utiliza nuestra bolsa de empleo para encontrar todas las ofertas de trabajo disponibles. Podrás encontrar vacantes procedentes de más de 800 empresas empleadoras distintas, las cuales están buscando TU TALENTO.

No importa qué perfil tienes: IT, ecommerce, finanzas, legal, comercial, marketing, ingeniería, retail, farma, native speakers... O a qué sector perteneces. Lo importante es que completes tu perfil lo mejor posible, destacando aquellas aptitudes y habilidades que quieras que valoren las empresas; el resto, ¡será cosa nuestra!

En Talent Search People trabajamos a diario para ofrecerte el mejor servicio porqué tu eres la razón de nuestro proyecto. ¿Cómo lo conseguimos? Aumentando el número de ofertas y ofreciendo más herramientas para que desarrolles tu candidatura.


 

Job description

 
Lo sentimos, esta vacante ya no está disponible. Por favor, visita nuestra web para encontrar puestos similares, o contacta con nosotros si tienes alguna duda. ¡Gracias!

Customer Service Team Leader with English


Ubicación: Madrid, Spain

Departamento: Native Speakers

Organización

HomeAway, company leader in the travel industry

Empleo

As a Team Leader you will direct daily activities of the call center, providing coaching and training to a team of 10-15 Customer Service Representatives, handling customer escalations and ensuring delivery of top-notch customer satisfaction and service levels will be critical success criteria for this role.

This vacancy is Full time permanent position of 40 hours, from 8-17h or 13h to 22h, from Monday to Sunday with 2 days off.

Your main responsibilities will be:

-Point of contact for CSR’s to provide coaching and mentoring support
-Working with Line Manager support individual improvement plans with CSR, providing side-by-side coaching support and monitor progress when required
-Flag behavioural performance to Line Manager which is impacting Customer Experience
-Act as an information source for agents’ questions pertaining to process, policy and work schedules whilst reviewing, organising and delegating daily tasks for team
-Daily DSAT Analysis flagging key focus areas to Line Manager
-Liaise with Learning and Development to identify training needs and support new hires
-Reporting to Madrid CS Supervisor with a dotted line to the UK Quality Process Lead
-Call calibration with UK Quality Process Lead to ensure alignment across all UK teams
-Inspire and motivate agents; lead by example, encourage good team morale



Requisitos

We are looking for a candidate with the following characteristics:

Education

-Associate Degree

Experience

-1 year of experience (preferably in Call/Contact Center)
-Experience of conducting quality monitoring and providing coaching feedback to agents
-Previous experience of deputising in Managers absence

Technical Skills

-Native English
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level)

Soft skills

-Demonstrate attention to detail and ability to interpret information making sound recommendations from analysis
-Exemplary coaching and mentoring skills, ability to inspire and support people
-Ability to build effective relationships with all level of professions
-Ability to conduct appropriate performance management coaching



Oferta

-Attractive salary
-Social benefits
-Full permanent positon
-International environment


Información

Sonia Carro
scarro@talentsearchpeople.com
(+34) 91 590 04 31 (ext. 117)

Solicitud

Sonia Carro
scarro@talentsearchpeople.com
(+34) 91 590 04 31 (ext. 117)



Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
Ver ofertas