MyTSP

Ofertas de empleo


Utiliza nuestra bolsa de empleo para encontrar todas las ofertas de trabajo disponibles. Podrás encontrar vacantes procedentes de más de 800 empresas empleadoras distintas, las cuales están buscando TU TALENTO.

No importa qué perfil tienes: IT, ecommerce, finanzas, legal, comercial, marketing, ingeniería, retail, farma, native speakers... O a qué sector perteneces. Lo importante es que completes tu perfil lo mejor posible, destacando aquellas aptitudes y habilidades que quieras que valoren las empresas; el resto, ¡será cosa nuestra!

En Talent Search People trabajamos a diario para ofrecerte el mejor servicio porqué tu eres la razón de nuestro proyecto. ¿Cómo lo conseguimos? Aumentando el número de ofertas y ofreciendo más herramientas para que desarrolles tu candidatura.


 

Job description

 
Lo sentimos, esta vacante ya no está disponible. Por favor, visita nuestra web para encontrar puestos similares, o contacta con nosotros si tienes alguna duda. ¡Gracias!

Customer Service Team Leader with French


Ubicación: Madrid, Spain

Departamento: Native Speakers

Organización

HomeAway, leader in the travel industry and a part of one of the strongest companies in the sector globally.

Empleo

As a Team Leader you will direct daily activities of the call center, providing coaching and training to a team of 8-9 Customer Service Representatives, handling customer escalations and ensuring delivery of top-notch customer satisfaction and service levels will be critical success criteria for this role.

Your main responsibilities will be:

-Take incoming inquiries over the phone and email about products and services from owners, agencies, and travelers to maintain subject matter expertise and support service level goals
-Act as an information source for agents' questions pertaining to process, policy and work schedules.
-Review, organize and delegate daily tasks for team
-Closely coordinate with other Leads and Management pertaining to support service levels and customer experience, and take appropriate actions to correct when needed
-Carry out performance measurement (Quality Audits), CSAT scores/feedback, general monitoring, and evaluation of all agents and operators to improve the teams' efficiency
-Resolve escalated customer complaints and questions within required timeframe; assist team with de-escalation of calls in real time as needed
-Communicate solutions, successes, and opportunities to the Supervisor and Manager of customer support
-Coordinate training for new hires and existing staff; participate in the delivery of training
-Proactively communicate with CS Manager regarding work flow, staffing issues/performance, and customer experience items.
-Lead must be available to cover all hours of business operation and coordinate with other leads as point of contact to insure continuous and full support
-Inspire and motivate agents; lead by example
-Encourage good team morale
-Special projects as designated by management


Requisitos

We are looking for a candidate with the following characteristics:

Education

-Associate Degree

Experience

-2 years of experience (preferably in Call/Contact Center)

Technical Skills

-Native in French
-Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level)

Soft skills

-Focus on Customer Loyalty
-Highly motivated, focused passionate about connecting to the customer
-Ability to inspire and support people
-Ability to plan well and prioritize work
-Must have attention to detail and Service orientated
-Strong verbal and written communication skills are a must
-Maintain calmness under tight pressure
-Good decision-making, IT, and cross-departmental communication skills



Oferta

-Permanent contract (Day shift Monday to Friday (09.00 am to 06.00pm)
-Interesting compensation scheme
-International work environment


Información

Maite Arroyo
(+34) 91 590 04 31
marroyo@talentsearchpeople.com

Solicitud

Maite Arroyo
(+34) 91 590 04 31
marroyo@talentsearchpeople.com



Talent Search People es una consultoría internacional de selección de personal, ubicada en Barcelona, Madrid y Lisboa. Somos expertos seleccionando perfiles en cuatro áreas de especialización: Comercial y Marketing, IT & E-Commerce, Native Speakers y Finanzas y Administración.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
Ver ofertas