Tourism multinational
As a Team Leader your main responsibilities will be:
-Direct daily activities
-Providing coaching and training
-Handling customer escalations
We are looking for a candidate with the following characteristics:
Education
-Degree
-Native English
Experience
-1 year of experience in Call/Contact Center
-Experience of conducting quality monitoring and providing coaching feedback to agents
-Experience managing more than 10 people
Technical Skills
-Computer literacy
Soft skills
-Coaching skills
-Analytic
-Attention to detail
-Dynamism, good presentation, and motivation
-Customer oriented person
-Attractive salary
-Social benefits
-Permanent position
-International environment