Our client is a Prestigious American multinational IT corporation. The company is one of the world's largest information technology companies and operates in nearly every country.
The International Business administrator works in a European, multicultural and multilingual business environment. He/she works as a first point of contact for the company´s channel customers and is responsible for managing order-to-delivery and invoice related processes. Key tasks exist of analyzing and resolving issues related to order management, physical returns, special discounts, invoicing, logistics etc. The International Business administrator is in daily contact with the customers and is working closely together with the company´s transaction processin.
The Main responsibilities include but are not limited to:
• Manage the relationship with the customers by providing daily operational support via telephone and e-mail.
• Act as one contact towards the customers for all issues End-to-End; communicating all relevant
information and ensuring customer satisfaction.
• Analyze operational data, identify root causes of repetitive issues and drive corrective actions
• Deal with all written or verbal escalations (inquiries, complaints, etc) from the customers and provide solutions when problems arise
• Manage the daily interaction with the Transaction Processing Center
• Find solutions to queries and issues and provide coaching and training as needed
• Pro-active monitoring of open orders claims, using different tools and reports to avoid escalations
• Ensure that the company´s internal policies, legal regulations and audit requirements are met and maintained
Education:
Bachelor's / University degree required
Knowledge:
•General understanding of order management processes
•General understanding of how to treat clients
•Ms-office package
•How to handle Customer calls
Languages:
Native level of Norwegian
Excellent level of English
Skills:
•Strong communications interpersonal skills
•Exceptional customer facing and customer care skills
•Demonstrated teamwork, collaboration and proactiveness
•Ability to work across multi country teams
•Strong planning and organizational skills
•Ability to easily adapt to different situations, efficient in stressful situation
- Competitive salary of 22,000€-24,000€ gross per annum depending on experience + interesting benefits package
- Opportunity to develop a career in a prestigious American multinational from the IT sector
- International and dynamic work environment
- Trainings
- Working hours: from 09:00 till 18:00
