At Roche, our success is built on innovation, curiosity and diversity - multiplied by 80,000 professionals in 150 countries. As one of the world's leading research focused healthcare groups, we're constantly learning and growing - and seeking people who have those same goals for themselves.
The Call Center, located in Sant Cugat del Vallés, Barcelona, will be a group of professionals for our clients in Spain, Portugal, Italy and France which includes individuals with chronic diseases, health care professionals and pharmacies.
As a Member of our Multilingual Customer Call Center your main tasks will be the provision of qualified product support in the field of Diabetes Care, such as providing instructions for product handling as well as product promotion both on the telephone and via written correspondence.
Who you are:
For the position Customer Care Advisor you bring along the following skills:
• You speak and write fluently German
• You are Customer oriented and have experience in handling customer requests – especially critical conversations
• Ideally you have experience working in a Customer Service Center or within Health Care
• Knowledge of Diabetes, both personally or professionally, would be a plus
• Ideally you have experience in solving IT questions
• You are able to read technical information (in English) and provide technical support to customers
• Ability to work in a team and under pressure, self-dependence and flexibility are qualities that characterize you
• Have completed vocational training and/ or technical college
• A fluent command of one of the following languages would be a plus: English, Italian, Portuguese, French and Spanish
What we can offer:
Competitive salary and attractive package of fringe benefits
Temporary contract
Possibility of working from home
