Our client is an international plastics, chemicals and environmental service distribution company, with the European Headquarters based in Barcelona and more than 15 worldwide offices.
As a Customer Service Representative, your main responsibilities will be:
- Supporting and interfacing the Sales Representatives
- Processing incoming customer requests and orders.
- Responding to customer product inquiries and issues in a timely manner.
- Invoicing timely and accurately.
- Handling the complaints and returning shipments.
- Maintaining, updating and filing the customer documents, record and internal documents.
- Monitoring the credit situation of the customer and liaising with the credit department and the sales team.
- Fluent in German and English with excellent communication skills.
-Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.
- Minimum of 2 years of Customer Service experience.
- Experience in MS Office tools and ERP, SAP and Salesforce.com experience is an asset.
- Customer service-oriented attitude.
- Multitasking ability and team player
- Detail and result oriented skills.
- Full time job. Monday to Friday
- Stable position
- Competitive salary
- Extensive training
- Life and medical insurance and other attractive social offers.
