MyTSP

Descrição de emprego

 

Technical Support Agent with Excellent Level of German


Localização: Barcelona

Departamento: Native Speakers

Empresa

The company is a global technology services and infrastructure provider that helps international clients solve their challenges across 180 countries. The company has grown consistently since 1998 and now employs close to 2000 staff across 25 regional offices that span every continent with staff speaking over 40 languages.

Função

As a first level Technical Support Agent, you will be working in the International Service Desk and reporting to the Team leader. This already established Service Desk provides B2B IT support services to the internal users of a multinational company from Germany. The Service Desk is expanding and therefore offering exiting career opportunities. You will provide support to a German business clients.

Your main responsibilities will be:
• Provide Excellent Customer Support
• Answering incoming customer calls and help clients with their IT technical issues
• Follow up and solving IT incidents
• Escalate incidents to Level 2 when unable to resolve the issue via ticketing tool
• User Management
• Resolving issues as per KB instruction
• Responding to incoming emails
• Ensuring that service quality levels fully meet expectations


Requisitos

We are looking for candidates with the following skills, qualifications and experience:

Qualifications
• Excellent and certifiable (Berlitz 9) level of German or English or both

Experience
• Experience in Customer Service by telephone
• Experience in helpdesk or Technical support

Skills:
• Advanced multitasking skill
• Friendly and customer focused attitude
• Excellent Communication skills.
• Excellent trouble shooting skills.
• Quick adaptor
• Availability to work a Saturday every 8 weeks
• Team player
• Capable to handle punctual moments of stress.
• Priority Handling


Oferta

• Competitive salary
• Incentive Programs for good performance
• Team events
• Professional development and Training
• Flexible shift (Full-Time)
• Monday to Friday + 1 Saturday per month (Rewarded by a Free Friday)



Informação

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 (Ext.153)

Contato

Marco Baldassarre
mbaldassarre@talentsearchpeople.com
(+34) 93 231 00 00 (Ext.153)



A Talent Search People é uma empresa de consultoria internacional de seleção e recrutamento, com sede em Barcelona, Madrid e Lisboa. Somos peritos na seleção de perfis em quatro áreas de especialização: Comercial/Vendas, IT & E-Commerce, Native Speakers e Finanças & Administração.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
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