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PUESTOS

Customer Service / Automotive sector – BeNeLux

Ubicación:

Las Rozas. Madrid.

Organización

Prestigious American multinational company.

Empleo

Job purpose:

As a member of the Customer Service Department, you will be in charge of supporting after sales relationships with car owners, achieving exceptional level of client satisfaction.

Main responsibilities:

- Handling the client’s queries and complaints by phone, mail and fax

- Introducing all the information in the internal CRM system

- Tracking and escalating the incidents properly

- Managing the information cycle until the correct solution of assigned incidents

- Handling and documenting customer complaints according to external and internal guidelines

Requisitos

Qualifications:

- Education level of vocational training and/or college.

- Fluent level of Dutch / Flemish AND French.
- An intermediate level of English is mandatory

Experience:

- Two years of experience in a similar Customer Service role

IT skills:

- Proficient in Microsoft Office package

The profile we are looking for will have:

- Excellent oral and written communication skills

- Customer Service orientation abilities

- Problem solving skills

- Punctuality

- Stress management skills

- Team player abilities

Oferta

- 18.000€ gross per year

- Permanent position

- Opportunity to develop a career in a prestigious American multinational company

- International and dynamic work environment

- One month of paid training will be provided

- Working hours: 09:00 - 17:30

Información

Zuzana Portelekyova

zportelekyova@talentsearchpeople.com

+34 91 590 04 31

Solicitud

Zuzana Portelekyova

zportelekyova@talentsearchpeople.com

+34 91 590 04 31

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