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VACANTES

Customer Service Agent with Native Level of Norwegian

Ubicación:

Las Rozas. Madrid.

Organización

Prestigious American multinational automotive company.

Empleo

As Customer Service Representative you will be working in the Customer Service division and reporting to the Team Leader. Your objective will be to support after sales relationships with car owners, achieving exceptional level of client satisfaction.

Your main responsibilities:

-Handling the client’s queries and complaints by phone, mail and fax
-Introducing all the information in the internal CRM system
-Tracking and escalating the incidents properly
-Managing the information cycle until the correct solution of assigned incidents
-Handling and documenting customer complaints according to external and internal guidelines

Requisitos

We are looking for a person with the following qualifications, experience and skills:

Qualifications:

-Education level of vocational training and/or college.
-Native level of Norwegian
-An intermediate level of English is mandatory

Experience:

-Two years of experience in a similar Customer Service role

IT skills:

-Proficient in Microsoft Office package

Soft skills:

-Excellent oral and written communication skills
-Customer Service orientation abilities
-Problem solving skills
-Punctuality
-Stress management skills
-Team player abilities

Other:

-Full driving licence

Oferta

-Salary: 18.000€ gross per year
-Permanent position
-Opportunity to develop a career in a prestigious American multinational company
-International and dynamic work environment
-One month of paid training will be provided
-Working hours: 09:00 - 17:30

Información

Zuzana Portelekyova

+34 91 590 0431

zportelekyova@talentsearchpeople.com

Solicitud

Zuzana Portelekyova

+34 91 590 0431

zportelekyova@talentsearchpeople.com

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