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Customer Service Agent with native level of Swedish

Ubicación:

Barcelona

Organización

The company is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe.

Empleo

As a Customer Service Agent you will be working for Front office division and reporting to a team leader. Your objective will be provide customer support to the clients of the company, following the established company procedures.

Your main responsibilities:

-Building up and managing a customer relationships
-Liaise with internal departments for problem solution
-Providing a reactive and proactive service to customer reported faults, non fault and SD related issues within committed SLAs where applicable and agreed with customer
-Ensuring that records of work carried out are maintained accurately and on time, and disseminated as required
-Assisting the complaints team to resolve issues

The Customer Service Agent will be in contact with national and international clients, and therefore will have to show excellent communication skills and great phone manners.

Requisitos

We are looking for a person with the following qualifications, experience and skills:

Qualifications
-Native level of Swedish
-Excellent level of English

Experience
-1 – 2 years of previous experience in Customer Service or Technical support.

Skills
-Excellent customer facing skills
-Excellent written and verbal communication skills
-Good decision making skills and close attention to detail

Other
-A team player who is able to work unsupervised

Oferta

- Permanent contract
- 39 hrs/week
- Restaurant tickets
- Health and life insurance

Información

Tamara Lora
tlora@talentsearchpeople.com
+34 93 231 00 00

Solicitud

Tamara Lora
tlora@talentsearchpeople.com
+34 93 231 00 00

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