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German Administration Customer Advisor

Ubicación:

Barcelona

Organización

English telecommunication company with European shared service centre based in Barcelona.

The company is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe. Their services are not aimed for residential market.

It began in 1992 with funding from Fidelity Investments. Within a year the company completed 15 km of our London network, and been granted a PTO licence so that they could offer voice and transmission services.

The company is now present in Germany, France, Spain and Switzerland. Among the services provided we can name: Ethernet, Internet Access, Broadcast, Voice Line, Lanlink, etc.

Empleo

As a Customer Administration Advisor you will provide customer support to the clients of the company, following the established company procedures.

You will be responsible for:

-Building up and managing a customer relationships

-Liaise with internal departments for problem solution

-Providing a reactive and proactive service to customer reported faults, non fault and SD related issues within committed SLAs where applicable and agreed with customer

-Ensuring that records of work carried out are maintained accurately and on time, and disseminated as required

-Assisting the complaints team to resolve issues

-Handling incoming call and general administrative back-office tasks

Requisitos

•Qualifications

-Native German speaker with a high level of English
- High level of French is a plus

•Experience

- Some years of experience in Telecommunication or Back office departments

- Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis. This includes ownership, coordinating and managing the issues on daily bases.

•Skills

-Good knowledge of MS Office products (Excel, Word, Outlook)

-Good knowledge of how to handle all kind of dispute, Customer data management and other commercial related enquiries.

-Experience with Credit and Collection and other Finance structures is recommended

-Developed skills to perform complex tasks and ability to find solutions self-contained in a timely manner.

•Other

-Good negotiation skills / customer facing skills

-Logical/methodical approach to root cause finding

-Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation

-Ability to work well under pressure and meet tight deadlines

Oferta

- 20.000€ gross per year + a possible yearly bonus of 10 % of the annual salary

- Restaurant tickets

- Private healthcare insurance

- Immediate permanent contract with the company with 3 months of probation period

- Pension plan after one year of seniority in the company

Working hour: 39 hours pr. week – Office hours from Monday to Friday

Información

Tamara Lora

tlora@talentsearchpeople.com
+34 93 231 00 00

Solicitud

Tamara Lora

tlora@talentsearchpeople.com
+34 93 231 00 00

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