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VACANTES

Multilingual Customer Support Agent with Dutch

Ubicación:

Barcelona

Organización

The company is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe.

Empleo

As a Multilingual Customer Support Agent you will be working for a new project and reporting to a Business Support Manager. Your objective will be provide customer support to the clients of the company, following the established company procedures.

You will be responsible for:

-Building up and managing a customer relationships
-Liaise with internal departments for problem solution
-Providing a reactive and proactive service to customer reported faults, non fault and SD related issues within committed SLAs where applicable and agreed with customer
-Ensuring that records of work carried out are maintained accurately and on time, and disseminated as required
-Assisting the complaints team to resolve issues
-Handling incoming call and general administrative back-office tasks

Requisitos

We are looking for a person with the following qualifications, experience and skills:

Qualifications
-Native Dutch
-High level of English

Experience
-Some years of experience in Billing/Order Management or Back-office departments
-Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis. This includes ownership, coordinating and managing the issues on daily bases.

Skills
-Good knowledge of MS Office products (Excel, Word, Outlook)
-Good knowledge of how to handle all kind of dispute, Customer data management and other commercial related enquiries.
-Developed skills to perform complex tasks and ability to find solutions self-contained in a timely manner.

Other
-Good negotiation skills
-Logical/methodical approach to root cause finding
-Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation
-Ability to work well under pressure and meet tight deadlines

Oferta

-Competent salary
-Restaurant tickets
-Private healthcare insurance
-Permanent contract

Información

Tamara Lora
tlora[AT]talentsearchpeople.com
+ 34 93 231 00 00

Solicitud

Tamara Lora
tlora[AT]talentsearchpeople.com
+ 34 93 231 00 00

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