A global company specialized in customer service and technical support in more than 33 languages around the world with focus on building greater brand loyalty through long-term customer relationships. The company is a recognized leader in providing innovative services, solutions and technology to accelerate high-value interactions at every level of the customer's lifecycle.
• Handle inbound calls consistently meeting and maintaining our standards and goals;
• Ability to provide expert advice and accurate information to customers;
• Negotiate and troubleshoot as necessary in order to satisfy the customer need;
• Promote company's services and provide the best solution for each client within policy guidelines;
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs;
• Work effectively and concisely within a larger global team to meet company goals;
• Maintain positive attitude at all times.
• High school, college or university degree;
• Excellent customer care skills;
• Fluency in Spanish;
• Fluency in English;
• Strong technical skills and computer knowledge, including all MS Office applications;
• Excellent listening skills;
• Strong problem solving skills/ability to empathize with customer;
• Strong verbal and written communication skills;
• Excellent interpersonal skills with ability to positively influence others.
• Ability to effectively multi-task during and after calls and follow through in a timely manner;
• Strong organizational skills with ability to effectively manage competing priorities;
• Strong attention to detail;
• Ability to work independently and in a team, anticipate problems and suggest solutions;
• Experience in a multinational environment is an advantage;
• Willingness and ability to adapt to change in a constructive manner.
We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
• Competitive salary;
• Different working shifts
• A bright, modern and exciting place to work, with excellent staff facilities;
• Performance related pay;
• Voluntary Medical plan;
• Life insurance;
• Annual reward and recognition events;
• Holiday pay;
