Position Summary
- Embrace demonstrate the brand philosophy values
- Direct store performance profitability with a customer first culture
- Communicate implement the retail strategy initiatives to support the business vision
- Motivate, lead develop the store team to deliver the Experience to an exceptional level
- Deliver the highest standards of Brand Presentation execution operational efficiencies
Position Scope - Exceed Sales and Profitability Targets
- Deliver profit expectations by exceeding sales, key metric targets managing expenses; Conversion, Sales Per Worked Hours,Customer Data Capture, Units Per Transaction
- Optimize resource to improve productivity and provide an exceptional Experience
- Utilize available data to draw conclusions to optimize performance and/or take corrective action
- Proactively track monitor competitor activity share opportunities
- Share ideas solutions to optimize performance by working with the store team
- Partner with AGM-Customer Support (CS) to create deliver action plans to minimize shrink improve store compliance
INSPIRE AND DEVELOP THE TEAM
- Direct and inspire the team to deliver KPI results by providing the best possible experience
- Support the hiring development of talent to meet the business requirement
- Manage talent performance, support personal development plans, provide regular feedback coaching
- Encourage a culture with creativity, strong work ethic a passion for the brand
- Act as the store Brand Ambassador, manage the adherence of the company dress grooming standards
- Recognize acknowledge achievements across all employees
- Deputize for the General Manager by successfully leading empowering the team to maximize performance
- Promote team work, actively listen and involve others in decision making
THE EXPERIENCE AND SERVICE MODEL
- Embrace demonstrate the Service Philosophy Model
- Consistently communicate, deliver drive the Experience service model to an exceptional level
- Foster a customer first culture across the store employee population
- Provide all customers a welcoming environment to Connect, Convert Conclude, leaving them with a positive lasting impression of the company
- Coach develop the Customer Experience Managers to ensure they share the required product knowledge are able to coach the teams on selling skills
BRAND PRESENTATION AND OPERATIONAL EFFICIENCY
- Plan and communicate the execution of Model Store standards using the correct floor maps documents
- Implement the Brand visual proposition to commercially support the customer journey increase KPI's
- Influence the visual presentation strategy through commercial thinking utilisation of reports
- Ensure inventory levels optimize performance by delivering operational excellence
- Collaborate with Customer Support team to ensure daily replenishment requirements are delivered using the correct process equipment- IPODS radio’s
- Deliver compliance to all company policy procedures including, cash management and Health Safety
- A minimum of 2 years in a similar position
- Fluent German and English
- Demonstrated team leadership experience
- Demonstrated experience in the fashion industry
- International company
- Competitive salary
- Fantastic training and learning opportunities
