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Dispute Management Associate with Arabic

Location: Barcelona, Spain

Department: Finance & Legal

Salary: Competitive salary


Our client is a multinational company specialized in the chemical and pharmaceutical sector. This position is for the Barcelona office where many different nationalities are present.


The main Dispute Management Associate Functions are:
- Enter appropriate code deduction and standard dispute information in ERP to route item/s to appropriate group for action following existing documentation
- Escalate timely undocumented/ non-standard disputed items to next level for proper handling and monitor resolution
- Facilitate timely correction of errors out of incorrect cash applications such as misapplied payments, reversed late charges and/or overpayments
- Provide basic insights on recurring items and support root cause analysis
- Contributor within O2C organization
- Perform process controls (ICS,ICM,BPC) as prescribed in the desktop procedures
- Update Country-Specific documentations

Work relations:
- External Customers
- O2C Operations (local and regional)
- SSCDN O2C Operations
- ITO Support Organization
- O2C Center of Expertise


We are looking for a person with the following qualifications, experience and skills:
- Preferably a university degree or equivalent, especially with main focus on Administration or Finance. Alternatively an equivalent progressive working experience
- 1 - 2 years of experience in Collections&Dispute or other related Order-to-Cash processes
- Good communication and interpersonal skills
- Basic MS Office
- Experience with ERP systems. SAP experience valuable
- Customer oriented
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
- Fluent English skills (C1 level) both in the spoken and written form

Key Competencies:
- Collaborates
- Instills Trust
- Customer Focus


- 7 month temporary contract with possibilities of permanent contract
- Salary: 20-22K gross/year
- Working within an international environment
- Other social benefits


Mireia Curell
(+34) 93 231 00 00 (Ext. 105)

Placement agency Nº 9900000357
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