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Technical Support Engineer
IT & E-Commerce
Our client's Technical Support Team is dedicated to providing world-class technical assistance to our customers, working with them as partners to ensure that software solutions are deployed, maintained and upgraded in an efficient manner.
The Technical Support Engineer position contributes to the company's Customers success by:
-Helping customers get the maximum benefit from our software products by assisting them in applying the fundamentals and features to their projects as well as issues troubleshooting. In doing so, you will gain an accelerated and broad knowledge of principles and nuances of a wide variety of software components across many companies in telecommunication industry.
-Communicating with customers in a professional manner through ticketing system and occasionally via chat or phone. Ensure timely resolution of all production issues meeting or exceeding SLA's.
-Occasionally assisting customers onsite (our customers' offices are located on all populated continents).
-Don't know how to deal with some issue? Don't worry, we have solutions for most problems well documented and a great team to help you rapidly build your basic knowledge.
-We will teach you to manage customer expectations and escalations and de-escalate the situation.
We are looking for a professional with the following qualifications, experience and skills:
-Customer oriented approach
-Open to learn
-Upper intermediate English (B2)
-Spanish work permission
-Fluent Spanish, Portuguese is a benefit
-Good knowledge of Linux/UNIX command line tools/environment
-Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
-Experience with MySQL or other SQL database
-Previous experience in support function will be highly appreciated
-Technical background and IT education is a huge plus
-Scripting skills (bash, perl or python) is a plus
-30 calendar days of paid vacations and paid sick days
-Great working conditions and comfortable working space
-Corporate events, a great team and friendly atmosphere
(+34) 93 231 00 00 (Ext. 119)