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Job description

 

NOC Engineer(1st level)


Location: Braga, Portugal

Department: IT & E-Commerce

Organization

Our client is an information and technology company, offering a full range of technology products, solutions and services.

Function

Responsibilities include providing a responsive service, delivering the following functions:

- Providing monitor (1st line) level of support and advice to the 3rd line (on-site) support and account team;

- Takes ownership of more complex incidents received from the Service Desk;

- Takes escalations from Service Desk;

- Able to work in a team with some supervision;

- Escalates to Senior Team Members/Leadership Team where required;

- Able to deal with more none routine issues;

- Ability to run short training workshops within own area;

- Understanding of customers’ environment and SLA's;

- Follows established processes;

- Validate incident data with service desk agent;

- Undertake simple IMAC’s unsupervised;

- Undertake more complex IMAC’s under supervision.

Requirements

Skills Mandatory:

- Minimum of 1 year commercial networking experience;

- Cisco (CCNA);

- Good working knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing;

- Good working knowledge of networking hardware, especially from the Cisco Catalyst family;

- A knowledge of Brocade products (access, distribution and core);

- Experience of small changes to network infrastructure – simple IMAC;

- Working knowledge of Legacy technologies

Skills Useful:

- German Language skills (plus);

- Previous experience of network design;

- ITIL Foundation or knowledge of ITIL processes;

- Understanding of network security;

- Firewall Principles.

Offer

- Contract with the company;
- Competitive salary;
- Opportunity to join an expanding company.

Application

Rosário Rodrigues
T: (+351) 211450153 (ext. 159)



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