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NOC Engineer (2nd Level)

Location: Braga, Portugal

Department: IT & E-Commerce

Salary: -


Our client is an information and technology company, offering a full range of technology products, solutions and services.


- Providing a high level of support and advice to the 3rd line (on-site) support and account team;

- Involved with small to medium sized project work with supervision from implementation team. (Includes MSCs Planned work requiring assistance from the NOC);

- Mentor to junior engineers of the team, as well as training and coaching all team members;

- Takes ownership of incidents and progresses them through to resolution;

- Takes escalations from junior engineers and ensures all high severity incidents are escalated to the IM (Incident Management Team);

- Perform known, existing implementation solutions, return to baseline configuration of routers and switches if and when required;

- Takes ownership of more complex issues than at Junior Engineer level;

- Takes escalations from SDM and Junior Engineers;

- Detailed analysis of logs and other output from network devices;


- 1 to 2 years commercial networking experience;

Cisco CCNA or CCNP;

- In depth working knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing;

- Good working knowledge of networking hardware, especially from the Cisco Catalyst family, i.e. Cisco 29xx, 35xx, 37xx, 38xx Cisco 26xx routers, 6500 switches, Cisco Nexus family;

- A knowledge of Brocade products (access, distribution and core);

- WLAN experience, WLAN Controller and Access Points;

- Experience of small and medium changes to network infrastructure – IMAC;

- Working knowledge of Legacy technologies;

- Avaya switching;

- Hirschman switching and routing;

- Siemens switching and routing;

- Nortel Passport Technology;

- Experience with network monitoring and troubleshooting tools, e.g. CA Spectrum and E-Health;

Skills Useful

- Engilsh Language Skills, German is a plus;

- Previous experience of network design;

- ITIL Foundation or knowledge of ITIL processes;

- Understanding of network security;

- Firewall Principles;

- Some hands on experience;

- Continuous Improvement;
- Bluecoat Technologies;

- DDI – Infoblox;


- DNS;



Contract with the company;
Competitive salary;
Opportunity to join an expanding company.


Rosário Rodrigues
T: (+351) 211450153

Placement agency Nº 9900000357
See offers