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Job description

 

Technical Field Engineer


Location: L'Hospitalet de Llobregat, Barcelona, Spain

Department: IT & E-Commerce

Salary: 40.000 - 45.000 €

Organization

The company is a privately owned, global corporation that was founded in 1966 with headquarters in Barcelona, Spain. In 2016, they had more than 5000 employees and revenue of over 1 billion euros.

The company is one of the top players worldwide within the in vitro diagnostics (IVD) sector. Their three main focus are Hemostasis, Critical Care, and Autoimmunity.


Function

As a Technical Field Engineer, you will be in charge of supporting the installation, configuration and support for the installation of data managers and middle wares in hospitals and laboratories

You will be responsible for:

-Install and configure the software of clinical application in laboratories and hospitals
-Identify and resolve issues affecting customer´s network working closely with the
hospital´s IT department
-Perform required technical training sessions
-Respond to and resolve client problems as they relate to technical software issues
-Refer more complex problems to R&D department
-Serve as liaison between the company and customers
-Build customer relationships by keeping customers informed of how and when
problems are resolved
-Carry out complex installs at customer sites

The position requires cooperating with:

-The rest of the Customer Support team
-Development and QA team
-Local technical teams
-Marketing Product Manager

Requirements

We are looking for a professional with the following qualifications, experience and skills:

-The candidate must be available to travel throughout the International territory as
needed
-Excellent communication skills and fluency in English (written and spoken) is
mandatory
-Be self-motivated, take initiative and be willing to lead technical presentations and
discussions with affiliates and end-users in hospitals and laboratories
-Proven customer-orientated background and able to work in a fast-paced
environment
-Knowledge of other languages would be a plus
Min Knowledge Experience required for the position:
-The candidate should possess a degree in Computer or Telecommunications
Engineering and at least 4 years of expertise
-Knowledge of administration and maintenance of servers and workstations in both,
hardware and software areas
-Windows and Linux administration experience
-Understanding of TCP/IP, and networking protocols (DNS, DHCP, FTP, SSH, HTTP,
IPv4/IPv6)
-Thorough knowledge of network technologies and architectures (LAN/WAN, VPN,
switching and firewall solutions)
-Capable to troubleshoot, diagnose and report network issues. Experience using
troubleshooting tools such as Wireshark or Tcpdump
-Experience in configuration and administration of virtualized environments such as
VMware and Hyper-V
-Knowledge of relational databases and SQL queries
-Knowledge of ASTM and HL7 communication protocols would be a plus

Travel requirements:
-50% of time.

Offer

-Permanent contract
-Competitive salary
-Social Benefits
-International Environment


Application

Carlos Del Valle Diz
(+34) 93 231 00 00 (Ext. 133)




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