MyTSP

Job description

 

Product Support Specialist with French


Location: Lisboa, Portugal

Department: IT & E-Commerce

Organization

Our client is an international Information and Tecnology Company. At the moment they work with 100 other companies in 23 different languages, providing 24/7 IT services to its clients.

Function

- Influence and improve the quality of knowledge articles;

- Support training activities within the desk environment;

- To ensure the Incident Management process, procedures and work instructions are adhered to by all relevant parties;

- Deals with escalations from Service Desk Agents and takes ownership of more difficult problems;

- Typically supports 1 customer/desk – could be internal and/or external customer;

- To act as point of support in dispute or uncertainty over appropriate resolver group for an incident.


Requirements

- Knowledge and experience in Retail environment (desirable);

- Knowledge and experience in POS, card readers, printers;

- Knowledge and experience Forcecourt configuration (not mandatory) and Flows monitoring;

- Fluency in French and English.


Offer

- The chance to work on rewarding, dynamic and multicultural environment;
- Very competitive salary, bonuses and benefits package;
- Employment contract directly with Fujitsu;
- Training and internal career progression plan upon hiring;
- Excellent facilities centrally located near a wide range of public transports.


Application

Fanni Peter
+351 211 450153
fpeter@talentsearchpeople.com



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