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Job description

 

Technical Services Engineer - Fluent Level of German


Location: Lisboa, Portugal

Department: IT & E-Commerce

Organization

Our client is an information and technology company, offering a full range of technology products, solutions and services.

Function

The ideal candidate will have the following responsabilities

- Will work within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS);
- Will follow established processes/systems and recommends improvements to these as appropriate to resolve routine customer inquiries;
- Will listen to and understand the customer’s problem;
- Will use relevant information to diagnose and solve (or enable resolution) of the customer's inquiries in a timely manner.

Requirements

The ideal candidate will meet the following requirements:

- German language (MANDATORY);
- Technical understanding of Linux / Unix;
- Technical understanding of Microsoft products, operating systems, and databases;
- Technical understanding on server deployment, security, evaluate and modifying system's performance.
- Knowledge of Splunk;
- Documentation and Knowledge Process in ITSM Reporting;
- Setup up and managing conference-calls with resolvers and documentation the actions being taken;
- Strong communication skills and team work ability.


Offer

- Competitive salary
- Multicultural environment

Application

Ana Lau
(+351) 21 145 01 53



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