MyTSP

Job description

 
You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one.

Applications Support Manager - Málaga


Location: Málaga, Spain

Department: IT & E-Commerce

Organization

Our client is the fastest growing Fintech company in Europe , leading the key trends in finance with a strong technological basis. They are a young, ambitious, award-winning company with further exciting expansion plan throughout Europe and globally. At only seven years old we are established in over eight countries with a multicultural driven workforce of over 400 people, with plans to double this in 2017.

Function

• Lead and manage a professional team of technical support
• Provide 2nd and 3rd line technical support for business teams to solve complex technical incidents of business applications in cloud
• Manage the escalation process and communication with product and development teams, as well as distribute and prioritise the incidences in the team
• Provide support to financial products, solutions and API
• Guarantee technical quality both in a corporative level as in an external level
• Report to the company management all business needs to improve the process continuously
• Monitor internal company applications as well as to guarantee its execution and maintenance
• Manage interaction and communication with external and internal clients to solve incidences
• Define SLA for the technical support department
• Coordinate with other departments to adapt changes and improvements of the platform to the needs of every team
• Lead the management of incidences with 3rd party tools


Requirements

Requirements
• At least three years of experience in team management and at least two years in support teams
• Knowledge of support management tools and ticketing
• Basic knowledge of Python, Javascript, CSS and HTML and database (PostgreSQL, Oracle or MySQL)
• High english level
• Knowledge and experience in cloud providers (AWS and ELK stack)
• Experience in Linux (Ubuntu, CentOS, Debian, RedHat) and Windows as well as revision control software (Mercurial, git, svn, etc)

Valuable extra skills:

• Experience in Agile Methodologies (Scrum or Kanban) as well as Continuous Delivery and Continuous Integration
• Other persistence systems: Redis, Memcached, MongoDB, Cassandra, Elasticsearch
• Experience in Business Intelligence and CRM tools

Who we are looking for:

• A person with high communication, leadership and problem solver skills
• With attention to details, sense of urgency, motivation and willingness to learn
• With evident passion in technology
• With analytic capacities and initiative to propose new ideas, solutions and tools
• A team player ready to face all the challenges with the team
• Who wants to propose us new ideas to improve continually


Offer

• Team building activities
• Internal blog to share our technical knowledge.
• On site English classes with native teachers
• In order to grow professionally we offer the possibility to access to certifications, assistance to conferences, specialized courses and trainings
• Competitive Salary



Information

Mariana Gutierrez
(+34) 91 590 04 31 ext. 306
marianag@talentsearchpeople.com

Application

Mariana Gutierrez
(+34) 91 590 04 31 ext. 306
marianag@talentsearchpeople.com



Talent Search People is an international recruitment agency based in Barcelona, Madrid and Lisbon. We provide highly specialised recruitment services within our four areas of expertise: Sales & Marketing, IT & E-Commerce, Native Speakers and Finance & Administration.


TALENT SEARCH PEOPLE S.L.
Placement agency Nº 9900000357
See offers