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Job description

 
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Insurance Assistant Agent with French and German (Night Shift)


Location: Barcelona, Spain

Department: Native Speakers

Salary: 21.000 - 23.000 €

Organization

Our client is an international insurance company with offices in the center of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate.

Function

As an Insurance Assistant Agent, you will be working in the customer service division and reporting to your team lead. Your objective will be to assist AXA clients in the best possible way.
You will be responsible for:
- Receiving inbound calls from clients
- Helping with problem solving
- Supplying all the necessary information
- Attending the customers’ needs
- Providing excellent customer service

Requirements

We are looking for candidates with the following experience, skills and qualifications:

Languages
-Fluent level of French and German

Experience
-At least one year of experience in customer service
-Experience in a help-desk position would be a plus

Soft skills
-Excellent communication skills
-Good telephone manner

Other
-Stable professional background

Offer

-Working hours: 5 nights work (22:00 - 08:00), 5 days off
-Contract 6 months + 6 months + indefinite
-Competitive salary
-Well connected workplace with city center
-International and comfortable office environment

Application

Valery Moreau
(+34) 93 231 00 00 (Ext. 225)



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