IT Customer Service Agent with Fluent German and English
Location: Barcelona, Spain
Department: Native speakers
Salary: From 17.000 €
Contract: Fixed-term contract
You will join an innovative company, with a young and multicultural environment of the IT services sector. Their modern offices are located in the center of Barcelona and very well connected by public transport. You will enjoy free in-company Spanish, French and English language classes and business discounts in the local area.
As a Customer Service agent, your main objective will be to ensure excellent customer service and the resolution of IT issues faced by clients.
During your day to day:
- You will respond to incoming calls and emails.
- You will troubleshoot the IT issues users are facing.
- You will get to the root of problems and decide which you can solve remotely and which you need to escalate to other areas of support.
- You will be in direct contact with the company's procurement and suppliers.
- You will understand the end user’s business challenges
You are the person we are looking for if:
- You are fluent in German and English.
- You have previous experience in customer service.
- You have experience in IT or technical support is a plus.
- You are a very independent worker.
- You have excellent communication skills.
- You are a team player and motivated to learn.
- You are a dynamic person, have good presentation and motivation.
- You are a customer oriented person.
- You have availability to start immediately.
- You will have a yearly salary of 18.309 € gross/year + performance bonus and bonus for OOHS (based and depending on attendance).
- You will be provided with a complete training program.
- After 3 months in the company, you will receive meal vouchers.
- After 6 months in the company, you will enjoy private health insurance which includes dental care.
- You will be offered great career opportunities, job rotation opportunities and leadership development programs.
- You will have free in-company Spanish, French and English language classes.
- You will receive a bonus for referred CV's after successful recruitment process.
- You will have access to a parking for bikes excellent kitchen facilities (free coffee/hot drinks/water...).
- You will enjoy business discounts in the local area.
(+34) 93 231 00 00 (Ext. 235)