Technical Support Representative with Native Level of German
Location: Barcelona, Spain
Department: Native speakers
Salary: Salario competitivo
Contract: De duración determinada
You will join a leading company in the customer service sector all over the world, with 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia. The completely remodeled offices are located in Barcelona, very well connected by public transport, and you will be able to continue boosting your career. You will join a young, international team and enjoy multicultural environment and the best work tools. You will continue to take care of your health by having one healthy day a week with fresh fruit.
As a Technical Support Representative, your main function will be to manage
calls by giving patients technical support about the medical device they are using.
During your day to day:
- You will respond to patient phone calls and emails with troubleshooting tips and specific instructions.
- You will access and update patient accounts through computer-based systems.
- You will solve patient inquiries and complaints.
- You will use and maintain software and databases appropriately.
- You will promote and maintain high-quality technical support standards within the Technical Support department achieving the agreed service levels.
You are the person we are looking for if:
-You have Native level of German and good level of English, written and spoken.
-You have 1 or more years of relevant customer/technical support experience.
-You have university or professional studies related to pharmaceutical or technical sector.
-You have knowledge of Windows/Mac OS operating systems and associated web browsers Internet Explorer, Chrome, Safari, Firefox.
-You have knowledge of mobile apps, both iOS and Android.
-You have strong customer service skills, ability to show empathy to patients, ability to retain detailed information, troubleshoot and solve problems, strong verbal and written communication skills, including effective listening skills.
-You have availability to work flexible hours on a rotating schedule including evenings, holidays and weekend.
-You have availability to start training in March or April 2020.
-You will have an interesting position in a new project that is constantly growing.
-You will work full time.
-You will have a competitive base salary.
-You will have the chance to continue developing your career.
-You will be part of a dynamic and multicultural environment.
-You will work in the center of Barcelona with very good connection to public transport.
(+34) 93 231 00 00 (Ext. 335)