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Customer Service Assistant with a Native level of French
El Prat de Llobregat, Spain
Our client is a sports company that prides itself in attracting the best employees.
We are looking for creative, self-driven, dynamic and experienced people to become part of the team in Barcelona. Being enthusiastic about adventure sports or fashion is a plus.
As a Customer Service Assistant, you will be responsible for:
-Deal with customer and sales queries quickly and effectively;
-Be able to take accurate and concise information over the telephone;
-Perform the order entry into the ERP system (SAP);
-Check stock availability and call the final consumer if there is any issue;
-Tracking and follow up of orders, liaising with the warehouse and shipping company;
-Deal with any operational issue (refusals, returns, damages, etc.);
-Ensure basic maintenance of Operations Systems;
-Prepare and maintain customer order database and issue invoices;
-Email dialogue with the customers and sales force;
We are looking for a candidate who meets the following requirements:
-You have a native level of French
-Fluency in English also required (is our company language)
-Any additional language (Spanish or German) is a benefit
-You have customer service experience in fast-moving consumer goods industry or Retail/Fashion/sports
-You have excellent communication skills (both written and verbal)
-You have understanding of back Office Operations systems
-Good knowledge of Excel, Microsoft Office and SAP is a plus.
We provide an attractive benefits package:
-Full time position
-Working from Monday to Friday 9h-18h
-Young and International environment
(+34) 93 231 00 00 (Ext.202)