Create an account

Job description

You can no longer apply to this job. This job is no longer available. Please contact us if you're interested in jobs like this one.

Claims Management Specialist with German

Location: Lisboa, Portugal

Department: Native Speakers

Salary: Competitive salary




As a Claims Management Specialist you will be reporting to Claims Management Lead Specialist, and responsible to analyze and solve claims and deductions raised by different stakeholders.

Daily tasks include:

- Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally;
- Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
- Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
- Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving.


The ideal candidate has:

- Bachelor’s degree in Business, Finance, Economics or similar;
- Previous experience in Claims and Deductions is an advantage;
- Proficiency in English and German;
- Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
- Strong problem solving and analytical skills;
- Customer orientation;
- Able to propose and implement improvements in procedures.


Molly Richardson
(+351) 21 145 01 53 (+304)

Placement agency Nº 9900000357
See offers